Yes. You can add shirts or other products to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.
If you discover an issue with your order at any point in the process or up to thirty days after you receive your order, please contact us right away! We will do whatever we can to make sure your order is correct.
Yes, you can cancel an order for a full refund if you contact us within one business day from the time the order was placed. Once your order has gone into production, we cannot promise a full refund. If you have questions regarding our cancellation policy, contact firstname.lastname@example.org.
We accept Discover, Visa, Mastercard and American Express credit card for payment, as well as PayPal. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.
Your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.
If for whatever reason we are unable to meet your needs and you would like to return a product, please contact us within 30 days of receiving your order. We will review your request and follow up within 3 business days. Returned items must be undamaged and in new condition.
We process refunds on a case by case basis and may be unable to issue a full refund.
If you need to make an exchange for any reason, please contact us within 30 days of receiving your order. We will do whatever we can to make your order right.
Additionally, we would always prefer to get your order right the first time. We are more than happy to work with you prior to placing your order, to ensure that we have all the details correct before beginning production. We are more than willing to provide sizing information, color samples or sample prints to ensure that you are happy with the final product.
Yes. We ship all international orders utilizing U.S.P.S First Class International. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international First Class orders usually takes 5 to 30 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.
Please Note: International orders may also be required to pay additional duty fees depending on the country of destination. Please check with customs officials within your country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.
DTG or Direct-To-Garment printing is a process that uses an inkjet printer to transfer a digital file directly to the garment. We typically recommend DTG for orders under 25 items, or designs with more than a few colors.
For a Screen Print, once we receive the artwork, we make a screen and manually print the design onto the garment. We typically recommend Screen Printing for orders that are 25 items or over that are limited to 1 to 4 colors.
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